Privacy Policy

Last updated: 10.02.26

Thank you for visiting Puffin.biz (the “Site”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and safeguard your personal information when you visit our website.

1. Who We Are

Puffin.biz (“we”, “us”, “our”) is a marketing and brand strategy service. We are responsible for your personal data under applicable data protection laws including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Information We Collect

We may collect and process the following personal data when you interact with our Site:

Identity Data: your name, job title and company name.
Contact Data: email address, telephone number and postal address.
Technical Data: IP address, browser type and version, device identifiers and operating system.
Usage Data: information about how you use our Site (pages visited, interactions, time spent).
Marketing & Communications Data: your preferences for receiving marketing and contact communications.

We only collect personal data that you voluntarily provide to us (for example, when you complete a contact form or subscribe to updates).

3. How We Use Your Personal Information

We use your personal information for the following purposes:

To provide and manage the Site and our services.
To respond to your enquiries and communicate with you.
To send notifications, updates or marketing (only where you have agreed to receive them).
To improve and develop our website, services and user experience.
To detect and prevent fraud or technical problems.
To comply with legal and regulatory requirements.

4. Legal Basis for Processing

Where relevant, we rely on the following lawful bases to process your personal data:

Your consent.
Performance of a contract with you.
Compliance with legal obligations.
Our legitimate interests (provided those interests do not override your privacy rights).

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to distinguish you from other users, improve performance and analyse how the Site is used. You can refuse cookies via your browser settings, although this may affect how the Site functions. We encourage you to review our Cookie Policy (if available) for full details.

6. Sharing Your Information

We may share your personal data with:

Service providers who help us operate our Site (e.g., hosting, analytics, email services).
Professional advisors such as legal or financial advisors.
Law enforcement, regulators or authorities when required by law.

We do not sell your personal data to third parties.

7. International Transfers

Your information may be processed or stored outside the UK or EEA. Where this happens, we ensure appropriate safeguards are in place to protect your information, as required by applicable law.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration or loss. However, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce agreements.

10. Your Rights

Under UK GDPR/EU GDPR, you have the following rights:

Right to be informed about how your data is used.
Right of access to your personal data.
Right to rectification if your data is inaccurate.
Right to erasure (“right to be forgotten”) in some circumstances.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at the details below.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Email: info@puffin.biz
Telephone: 07850 103133
Address: Greenacres Business Suite, Kenward Trust, Kenward Rd, Yalding, Maidstone ME18 6AH

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated “Last updated” date. We recommend that you review this page periodically.